Privacy policy
1. Introduction
Hearty Helper, a brand owned by Private Company Limited and its affiliates and subsidiaries ("Hearty Helper," "we," or "our"), takes its obligations under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Site and Platform (the "Site"). The Privacy Policy is intended to educate Users about their rights and how we safeguard their Privacy Data so they can make an informed decision about using our services. The User is anybody who accesses the Site, uses the Site, visits the Site, utilizes the Service, or registers with us to form an account (collectively as "User," "you," or "your"). We understand the significance of the personal information you have entrusted to us, and it is our job to handle, secure, and treat your information correctly. Please carefully review this Privacy Statement before using the Site or Services. By using the Site, the Service, registering for an account with us, visiting the Site, or using the Services, you consent to our collecting, using, disclosing, and/or processing your data in accordance with this Policy. DO NOT ACCESS OR USE OUR SERVICES IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY. If we modify our Privacy Statement, we will publish the updated Privacy Statement on our website. This Privacy Statement is subject to change at any moment.
When does Hearty Helper gather personal information?
We may gather your personal information:
When you visit and/or use our Services or Site, or when you register and/or create an account with us;
When you submit any form, including, but not limited to, application forms or other forms pertaining to any of our goods and services, online or in hard copy;
When you sign into a contract with us, give additional paperwork or information about your transactions with us, or use our goods or services;
When you contact us by telephone (which may be recorded), letters, fax, in-person meetings, social media platforms, emails, etc.;
When you use our electronic services, communicate with us via our application, or utilize services on our Site, including, but not limited to, through cookies that we may install when you engage with the Services or Site;
When you visit and/or use our Services or Site, or when you register with us and establish an account;
When you submit any form, including application forms and other forms related to any of our products or services, online or in paper copy;
When you browse or use other websites and apps that utilize and/or connect to our Services and are accessible via a hyperlink,
Installing the application on your computer, mobile phone, or other devices ("device") and/or using the device to access our Services;
When you link your account on a different website or application to your account on our Site;
When you provide us with your personal information for any purpose.
2. The reason for collecting, utilizing, disclosing, or otherwise processing your personal information
We may collect, use, disclose, and/or handle the User's personal data for any of the following reasons:
Utilize Our Service
We may collect, utilize, disclose, and/or process your personal data to provide you with Service via the Site or any of our other channels;
We may collect, utilize, disclose, and/or process your personal data to provide you with Service via the Site or any of our other channels;
To evaluate your application and for you to use our Services and/or to access our Services and Site, we may verify, identify, and check the correctness of your data, as well as contact you as necessary;
To manage, operate, provide, and/or administer your use of and/or access to our Services and Site; To provide and support the Caregivers and Customers of our Site to process and manage the consent-related services; To facilitate customer service or analyze our Services; To deal with or complete a transaction as well as process the payment with third parties via the Services; To respond and deal with your service requests and notify you of service issues and unusual activity; To respond and deal with your service requests and inform you of service issues and unusual activity;
We may collect the personal data to conduct research, analysis, and development activities (including, but not limited to, data analytics, surveys, product and Service development, and/or profiling), to analyze how you use our Services, to improve our Services and/or to enhance your customer experience;
2.1 To adhere to pertinent or appropriate legislation (Legal Obligation)
We may use your personal data to enforce or process to comply with or as required by any relevant legislation, including, without limitation, satisfying the need to reveal the terms of any law binding on Hearty Helper.
2.2 To take any lawful interests
Hearty Helper may treat your personal data in line with legitimate interests, such as;
To avoid, manage, and/or decrease the risk of criminal acts, including the disclosure of personal information to third parties, to improve our service quality.
To capture voice exchanges with the contact center or photos from CCTV before the exchange of ID cards;
To monitor and operate inside the company while managing risks.
We may release personal information to other caretakers (Outsource) to store and back up personal information using Cloud Computing and to build the Hearty Helper information technology system.
To monitor the contact between our employees and you through email or the Internet to avoid leaking Hearty Helper's sensitive information to third parties.
If the personal data we collect from you is necessary for us to comply with our legal responsibilities or to enter into a contract with you, we may not be able to supply (or continue to provide) part or all of our goods and services to you if you do not give the requested personal data.
3. What Personal Information does Hearty Helper collect?
3.1 Personal data refers to data that can directly or indirectly identify you as follows: Personal data that you provide directly to or through Hearty Helper or that Hearty Helper obtains through your use of services, contact, visit, or search via digital channels, website, call center, assigned persons, or other means.
Personal information obtained or accessed by Hearty Helper from sources other than you. For instance, our Site's caregivers, customers, government organizations, business partners, financial caregivers, and information from caregivers. Hearty Helper will only acquire data from other sources with your agreement unless doing so is required for Hearty Helper and permitted by applicable laws.
Your personal data that Hearty Helper collects, uses, and/or discloses includes (but is not limited to) the following: Personal information such as name, surname, age, date of birth, citizenship, marital status, national identification number, passport number, work permit, VISAs, Police Background checks, customer agreements, caregivers' agreements, workplace, business; Your family information, such as the name of your children, the name of the person who will be cared for by the caregiver, and the name of your employer.
Correspondence with Hearty Helper through the website, email, etc., where user information is saved and backed up, etc.
Criminal records, including the alleged crimes that Hearty Helper obtained from you and other concerned parties for the purpose of delivering our services in line with this Privacy Statement and relevant laws.
Tax information such as Tax identification number etc.
3.2 Hearty Helper will only collect, use, or share your Sensitive Data with your express permission or where required by law. Hearty Helper may collect, utilize, and/or disclose biometric identifiers (Biometrics), such as facial recognition, fingerprint recognition, retina recognition, and voice recognition, to verify and confirm applicants' identity for services/or transactions via digital channels or other channels, etc.
You undertake not to provide us with any false or misleading information and promise to notify us of any errors or changes to such information. We have the right to request further evidence to verify your information at our sole discretion. If you register as a user of our Site, connect your account to your Social Media Account, or use other Hearty Helper services, we may access information about you that you freely submitted to the provider of your Social Media Account in accordance with that provider's standards. We will always handle and utilize such personal information in line with this Policy. If you do not want us to collect the aforementioned information/personal data, you may opt out by telling our Data Protection Officer using the contact information listed in paragraph 12. Note, however, that opting out or withdrawing your permission to our collection, use, or processing of your personal data may impact your ability to use the Services and the Site.
4. Your account(s) as a user
You must establish a user account by providing your personal information to access our services. When registering and creating an account, you will be required to provide your name, email address, username, and password, and we may request additional information such as your phone number, email address, primary address, identification photo, bank account information, age, date of birth, and gender. You can log in using the username and password you create. The username and password provide access to and security for your user account. Either Short Message Service (SMS) or email verification must be used to authenticate your User account.
How does Hearty Helper share your personal information?
4.1 Hearty Helper may be required to disclose your personal information to our users or other parties to provide our services or to comply with the law. For example, you must provide your name, user ID, current address, and phone number to caregivers on our website for them to provide the required services. You have the right to share your personal information with anybody to complete your transaction except Hearty Helper. Our website users may have access to one another's name, user ID, email address, contact information, and postal address. These individuals or entities will collect, use, and/or disclose your personal information in accordance with the purpose of your permission or this Privacy Statement.
4.2 From time to time, third parties and we may make software program downloads accessible to you through the Site or the Services. These applications may independently access and permit a third party to view your personally identifiable information, such as your name, your user ID, your device's IP address, or other information, such as any cookies that you may have previously installed or that may have been established for you by a third-party software application or website. In addition, some apps may request that you supply more information to third parties directly. Hearty Helper does not own or control the third-party goods or services made available via these apps. You are invited to review the terms and other rules posted on the websites of third parties.
5. Security and third-party site disclaimer
5.1 We cannot guarantee the security of any personal information or other data you disclose on third-party websites. We use a variety of security procedures to safeguard your personal information in our possession or under our control. Your personal information is stored behind firewalls and is only available to a small group of people with specific access privileges to such systems, and they are obligated to keep the information secret.
5.2 To offer you more value, we may link to and frame the content of third-party websites inside the Site. We may also engage in co-branding and other collaborations to provide e-commerce services and features to our visitors. These websites have different and independent privacy and security policies and procedures. Even if the third party is related to us, we have no influence over these linked websites, each with separate privacy and data-collecting practices independent of us. We may not obtain data gathered by third-party websites (even if provided on or via our Platform).
5.3 We assume no responsibility or liability for the content, security measures (or lack thereof), or activity of connected websites. These sites are related only for convenience; thus, you use them at your own risk. Nevertheless, we endeavor to safeguard the integrity of our Site and the links posted on it and so appreciate any criticism pertaining to these sites.
How does Hearty Helper safeguard your Personal Information?
Hearty Helper has established Personal Data Protection policies, laws, and regulations, including organizational and technological safeguards to prevent data receivers from using or disclosing personal data for unauthorized or illegal reasons. For instance, information technology systems measure Users' private information. Hearty Helper has modified the Policy, rules, and regulations as often as required and advisable. In addition, according to the confidentiality agreement offered by Hearty Helper, Hearty Helper's executives, staff, employees, agents, and data recipients are required to keep Personal Data secret. When necessary, Hearty Helper may be required to deliver or transfer personal data to other countries that do not maintain adequate standard levels. We will ensure that the sending and sharing are in accordance with legal requirements and implement the Personal Data protection measures as necessary, appropriate, and inconsistent with confidentiality measures, such as entering a non-disclosure agreement.
6. Cookies
Occasionally, we may install "cookies" or other features that enable third parties or us to gather or exchange information that may assist us in enhancing our Site and the Services we provide or in introducing new services and features. "Cookies" are identifiers that we transmit to your computer or mobile device that enable us to identify your computer or device and inform us how and when the Services or Site are used or visited, by how many individuals, and to monitor activities on our Site. We may connect cookie data to personal information. Cookies also relate to information about the things you have picked for Service and sites you have read. Cookies are also used to offer information relevant to your interests and track the Services' use. You may reject cookies by adjusting the proper browser settings. Please note that you may need assistance to use our website or our services fully.
7. How long does Hearty Helper keep your Personal Information?
Hearty Helper will keep your Personal Data for as long as required during the time you are a client or have a relationship with Hearty Helper, or for as long as necessary for the reasons outlined in this Policy, unless the law requires or authorizes a longer retention term. We may delete, discard, or anonymize Personal Data when it is no longer necessary or after the applicable retention term expires.
7.1 What are your rights regarding Personal Information?
You should be aware of the legal rights outlined in this section. You may exercise any of these rights in accordance with current and future legal requirements and rules, as well as Hearty Helper's regulations. If you are under the age of 20 or have limited legal or contractual competence, your parents, guardian, or agent may seek to exercise your rights on your behalf.
If you have consented to Hearty Helper's collection, use, and/or disclosure of your Personal Data, you have the right to withdraw such consent at any time during the period your Personal Data is available to Hearty Helper unless the law prohibits such withdrawal or a contractual obligation still binds you.
Withdrawing your permission may have consequences for your usage of services. For instance, you may not get privileges, promotions, or new offers. Before withdrawing your permission, you are urged to understand and inquire about the repercussions.
You have the right to access your Personal Data that is in Hearty Helper's control, to request a copy of such data, and to request that Hearty Helper disclose how it obtained your Personal Data.
7.2 Data Portability: You have the right to obtain your Personal Data if we organize such Personal Data in an automatically machine-readable or usable format and such Personal Data can be processed or disclosed by automatic means; to request Hearty Helper to send or transfer the Personal Data in such format directly to other data controllers if this is possible.
7.3 Objection: You have the right to object at any time to the collection, use, and/or disclosure of your Personal Data if it is conducted for the legitimate interests of Hearty Helper, a corporation, or an individual, which are within your reasonable expectations; or for the performance of public tasks. If you object, the Hearty Helper will continue to collect, use, and/or disclose your Personal Data only if it can demonstrate, on a case-by-case basis, that doing so is more essential than your fundamental rights; or to assert legal rights to comply with laws or defend a legal action.
7.4 Data Erasure or Destruction: You have the right to request Hearty Helper to erase, destroy, or anonymize your Personal Data if you believe that the collection, use, and/or disclosure of your Personal Data violates applicable laws; or retention of the data by Hearty Helper is no longer necessary in connection with related purposes under this Policy; or if you wish to withdraw your consent or object to the processing as previously described.
7.5 Processing Suspension: You have the right to request Hearty Helper to suspend processing your Personal Data during the period when Hearty Helper examines your request for rectification or objection; or when it is no longer necessary and Hearty Helper must erase or destroy your Personal Data in accordance with applicable law, but you request Hearty Helper to suspend the processing.
You have the right to amend your Personal Data to be accurate, complete, and not misleading.
You have the right to file a complaint with the appropriate authorities in accordance with applicable legislation if you feel that the collection, use, or disclosure of your Personal Data violates or is not in accordance with applicable laws.
It may be necessary for Hearty Helper to decline or be unable to carry out your requests, e.g., to comply with laws or court orders, public duties, your request infringing on the rights or freedoms of other individuals, etc., if applicable laws prohibit the exercise of these rights. Hearty Helper will explain why it denied your request to exercise your rights if you have questions, issues, or inquiries about the collection, use, and/or disclosure of your Personal Data.
How can you get in touch with Hearty Helper and the Data Protection Officer?
If you have any concerns about our Privacy Statement or a complaint, please get in touch with us via the following channel:
50 Luang Pho Chaem Road, Chalong, Mueang Phuket District, Phuket 83130, is the address of the company's headquarters.
Contact Information: 064-928-6999 | contact@HeartyHelper.io